# Changes between Version 1 and Version 2 of TracTickets

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Timestamp:
05/09/10 05:59:49 (12 years ago)
Comment:

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Unmodified
 v1 [[TracGuideToc]] The Trac issue database provides simple but effective tracking of issues and bugs within a project. The Trac ticket database provides simple but effective tracking of issues and bugs within a project. As the central project management element of Trac, tickets are used for '''project tasks''', '''feature requests''', '''bug reports''' and '''software support issues'''. A  ticket contains the following information attributes: * '''Reporter''' - The author of the ticket. * '''Type''' - The nature of the ticket (for example, defect or enhancement request) * '''Reporter''' — The author of the ticket. * '''Type''' — The nature of the ticket (for example, defect or enhancement request) * '''Component''' - The project module or subsystem this ticket concerns. * '''Version''' - Version of the project that this ticket pertains to. * '''Keywords''' - Keywords that a ticket is marked with.  Useful for searching and report generation. * '''Component''' — The project module or subsystem this ticket concerns. * '''Version''' — Version of the project that this ticket pertains to. * '''Keywords''' — Keywords that a ticket is marked with.  Useful for searching and report generation. * '''Priority''' - The importance of this issue, ranging from ''trivial'' to ''blocker''. * '''Milestone''' - When this issue should be resolved at the latest. * '''Assigned to/Owner''' - Principal person responsible for handling the issue. * '''Cc''' - A list of other associated people. ''Note that this does not imply responsiblity or any other policy.'' * '''Priority''' — The importance of this issue, ranging from ''trivial'' to ''blocker''. * '''Milestone''' — When this issue should be resolved at the latest. * '''Assigned to/Owner''' — Principal person responsible for handling the issue. * '''Cc''' — A comma-separated list of other users or E-Mail addresses to notify. ''Note that this does not imply responsiblity or any other policy.'' * '''Resolution''' - Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}. * '''Status''' - What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}. * '''Summary''' - A brief description summarizing the problem or issue. * '''Description''' - The body of the ticket. A good description should be specific, descriptive and to the point. * '''Resolution''' — Reason for why a ticket was closed. One of {{{fixed}}}, {{{invalid}}}, {{{wontfix}}}, {{{duplicate}}}, {{{worksforme}}}. * '''Status''' — What is the current status? One of {{{new}}}, {{{assigned}}}, {{{closed}}}, {{{reopened}}}. * '''Summary''' — A brief description summarizing the problem or issue. * '''Description''' — The body of the ticket. A good description should be specific, descriptive and to the point. '''Note:''' Versions of Trac prior to 0.9 did not have the ''type'' field, but instead provided a ''severity'' field and different default values for the ''priority'' field. This change was done to simplify the ticket model by removing the somewhat blurry distinction between ''priority'' and ''severity''. However, the old model is still available if you prefer it: just add/modify the default values of the ''priority'' and ''severity'', and optionally hide the ''type'' field by removing all the possible values through [wiki:TracAdmin trac-admin]. '''Note:''' the ''type'' (TicketTypes), ''component'' (TicketComponent), ''version'' (TicketVersion), ''priority'' (TicketPriority) and ''severity'' (TicketSeverity) fields can all be managed through [wiki:TracAdmin trac-admin]. '''Note:''' the [trac:TicketTypes type], [trac:TicketComponent component], version, priority and severity fields can be managed with [wiki:TracAdmin trac-admin] or with the [trac:WebAdmin WebAdmin] plugin. '''Note:''' Description of the builtin ''priority'' values is available at [trac:TicketTypes#Whyistheseverityfieldgone TicketTypes] == Changing and Commenting Tickets == '''Note:''' See TracNotification for how to configure email notifications of ticket changes. === State Diagram === [[Image(http://projects.edgewall.com/trac/attachment/wiki/TracTickets/Trac%20Ticket%20State%20Chart%2020060603DF.png?format=raw)]] '''Note:''' See TracWorkflow for information about the state transitions (ticket lifecycle), and how this workflow can be customized. == Default Values for Drop-Down Fields == * default_type: Default ticket type * default_version: Name of the default version * default_owner: Name of the default owner, ''if no owner for the component has been set'' If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set. If any of these options are omitted, the default value will either be the first in the list, or an empty value, depending on whether the field in question is required to be set.  Some of these can be chosen through the [trac:WebAdmin WebAdmin] plugin in the "Ticket System" section (others in the "trac.ini" section).  The default owner for a ticket will be the component owner, if that is set, or default_owner, if not. == Assign-to as Drop-Down List == If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the restrict_owner option of the [ticket] section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have logged in and set their email address to populate the drop-down field. If the list of possible ticket owners is finite, you can change the ''assign-to'' ticket field from a text input to a drop-down list. This is done by setting the restrict_owner option of the [ticket] section in [wiki:TracIni trac.ini] to “true”. In that case, Trac will use the list of all users who have accessed the project to populate the drop-down field. To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page. Also, the user must have TICKET_MODIFY [TracPermissions permissions]. To appear in the dropdown list, a user needs be registered with the project, ''i.e.'' a user session should exist in the database. Such an entry is automatically created in the database the first time the user submits a change in the project, for example when editing the user's details in the ''Settings'' page, or simply by authenticating if the user has a login. Also, the user must have TICKET_MODIFY [TracPermissions permissions]. '''Note:''' See [http://pacopablo.com/wiki/pacopablo/blog/set-assign-to-drop-down Populating Assign To Drop Down] on how to add user entries at database level '''Note 2:''' If you need serious flexibility and aren't afraid of a little plugin coding of your own, see [http://trac-hacks.org/wiki/FlexibleAssignToPlugin FlexibleAssignTo] (disclosure: I'm the author) '''Note 3:''' Activating this option may cause some performance degradation, read more about this in the [trac:TracPerformance#Configuration Trac performance] page. == Preset Values for New Tickets == Possible variables are : * '''type''' - The type droplist * '''reporter''' - Name or email of the reporter * '''summary''' - Summary line for the ticket * '''description''' - Long description of the ticket * '''component''' - The component droplist * '''version''' - The version droplist * '''severity''' - The severity droplist * '''keywords''' - The keywords * '''priority''' - The priority droplist * '''milestone''' - The milestone droplist * '''owner''' - The person responsible for the ticket * '''cc''' - The list of emails for notifying about the ticket change * '''type''' — The type droplist * '''reporter''' — Name or email of the reporter * '''summary''' — Summary line for the ticket * '''description''' — Long description of the ticket * '''component''' — The component droplist * '''version''' — The version droplist * '''severity''' — The severity droplist * '''keywords''' — The keywords * '''priority''' — The priority droplist * '''milestone''' — The milestone droplist * '''owner''' — The person responsible for the ticket * '''cc''' — The list of emails for notifying about the ticket change '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui'' '''Example:''' ''/trac/newticket?summary=Compile%20Error&version=1.0&component=gui''[[BR]] ---- See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification See also:  TracGuide, TracWiki, TracTicketsCustomFields, TracNotification, TracReports, TracQuery